FAQs

FAQs

We will need to know the size of your property, the number of dogs you have, and arrange a personal meeting that is convenient for you. Please give us a call at 609-817-K9DP

The initial consultation is the only time your yard tech may contact you. We want to make sure our techs know exactly where to clean. You do not need to be home. In fact most of the time, we’ll probably visit your yard is when you aren’t home.

Simply log into your client portal and make any necessary adjustments. https://client.sweepandgo.com/login/k9-doodie-patrol-xwmoz/

Your first payment is due upon the completion of your initial cleanup. Invoices will be rendered by K9 Doodie Patrol, LLC. to the customer by the end of each month. All credit cards are charged on the first of each month. If paying by a check payment must be paid in full within 10 days of the following month. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of $20.00 a month. K9 Doodie Patrol, LLC. reserves the right to suspend service when payments become more than 10 days past due. This agreement price has been negotiated and agreed upon based on the customer’s needs. We except payments online via website, cash, or checks. Also, there is a $25 return check fee.

If your scheduled service day falls on an observed holiday (these are dates that are generally observed by Federal employees), we will not provide service on that date. Your service will continue the following scheduled service day. Customers will be billed due to dog waste continuing to pile up and your yard tech will be spending more time in the yard.

We service all of Mercer, Burlington, Middlesex, Somerset, Monmouth and Ocean County, New Jersey. If you town is not listed give us a call.

Absolutely not. Service can be started or stopped by making the request in your client portal.

We will not climb or jump over fences to get into your yard. You may provide us with a gate lock key or combination if that is more convenient for you during the first visit.

As you can imagine winter brings on many challenges for your dog(s) and their normal routine.  Same applies with us as your pooper scooper.

We scoop your dog’s poop in all weather – winter, spring, summer and fall – rain or shine. In the case of extreme weather (I.e., heavy precipitation, snow, freezing rain, ice, etc) that may cause potentially threatening situations to our staff, we may need to skip your service day. As a rule, we do not credit weeks skipped due to weather conditions as we expect to pick up twice the amount of waste the following week which forces our yard techs to take longer than usual. We’re aware that this can be a frustration for some as it is also frustrating for us as well. Our techs would prefer to continue their weekly routine as normal. However inclement weather is something we have no control over and the safety of our staff is important to us. 
Yes! We love meeting other dogs; however, there are some cases when a dog will not let us into the yard to perform service. If you know that your dog isn’t good with strangers, or it becomes apparent that your dog won’t allow us to clean your yard, then we ask that you restrain or confine your dog so that we can safely provide services for you and your family. Hopefully, over time, your dog will get to know us and be accepting of us ,so that they can be out there with us, when we come to care for your yard.

We are your #1 dog waste cleanup Service.

Call us today for reliable, sanitary poop-scoop services: 609-817-5937.

K9 Doodie Patrol satisfaction-guarantee-image-1_orig FAQs