Frequently Asked Questions
How do I start my service?
We will need to know the size of your property, the number of dogs you have, and arrange a personal meeting that is convenient for you. Please give us a call at 609-817-K9DP.
Do I have to be home when you service my yard?
The initial consultation is the only time you need to be home. In fact most of the time, we'll probably visit your yard is when you aren't home.
What if I need to skip a service date?
Simply call us a day in advance and we'll note it in our calendar.
How will I be billed?
Your first payment is due when service begins. Invoices will be rendered by K9 Doodie Patrol, LLC. to the customer by or around the 15th day of each month, and are due in full by the 1st day of the following month. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of $5.00 a month. K9 Doodie Patrol, LLC. reserves the right to suspend service when payments become more than 10 days past due. This agreement price has been negotiated and agreed upon based on the customer’s needs. We except payments online via website, cash, or checks. Also, there is a $25 return check fee.
What happens on holidays?
If your scheduled service day falls on an observed holiday (these are dates that are generally observed by Federal employees), we will not provide service on that date. Your service will be rescheduled to another day within that week.
What areas do you service?
We service all of Mercer County, NJ which includes East Windsor, Township of Ewing, Hamilton Township, Borough of Hightstown, Hopewell Borough, Hopewell Township, Lawrence Township, Pennington, Township of Robbinsville, West Windsor and Trenton.
Do I have to sign any type of service contract?
Absolutely not. Service can be started or stopped with a simple phone call. We do require you to sign a consent form that allows us access to your property to conduct the necessary pet waste clean up.
Do I need to unlock my gate?
We will not climb or jump over fences to get into your yard. You may provide us with a gate lock key or combination if that is more convenient for you during the first visit.
Will you service my yard during all types of weather?
We work in most weather. However, if it's really heavy rain and/or lightning storms, then we may plan to stay home instead. If a storm continues throughout the day, your service may be delayed. If this occurs, your service day will be made up within the week. Missed service days are most often made up within a 24-48 hour period. There may be times that very heavy snow could prevent us from servicing your yard, however, our policy, in those rare cases, is that we still charge the normal service rate since there will be twice the amount of waste for us to take care of the next regularly scheduled service time. We appreciate your understanding.
Can my dog(s) be in the yard when you service it?
Yes! We love meeting other dogs; however, there are some cases when a dog will not let us into the yard to perform service. If you know that your dog isn't good with strangers, or it becomes apparent that your dog won't allow us to clean your yard, then we ask that you restrain or confine your dog so that we can safely provide services for you and your family. Hopefully, over time, your dog will get to know us and be accepting of us ,so that they can be out there with us, when we come to care for your yard.